Delivery

DPD courier service
DPD sends an e-mail notification about the expected arrival of the parcel in the evening of the working day before delivery. The e-mail contains the delivery day, the parcel number, the cash-on-delivery amount and DPD's contact details.
If the courier cannot hand over the parcel at the given address, a notice of the delivery attempt is left. You can then enquire about the parcel on the phone number shown on the notice. After an unsuccessful delivery, DPD makes a second attempt free of charge at a newly agreed time or on the next day. If this is also unsuccessful, the parcel is returned.

DPD customer service by phone: +36 1 501 6200

MPL courier service
MPL makes two attempts to deliver the parcel. If the first attempt is unsuccessful, MPL leaves a notice about the arrival of the parcel and the delivery attempt. If the recipient's phone number is on the address label, MPL agrees the place and time of the second attempt with the recipient. If no agreement can be reached, MPL tries again on the next working day. If the second attempt also fails, MPL leaves another notice showing the post office where, and the period during which, the parcel can be collected.

If the customer does not accept the delivered product at the previously agreed time, the cost of the unsuccessful and repeated delivery is also charged to the customer.

MPL customer service by phone: +36 1 333 7777

If a parcel is returned to us from the same address more than once, we reserve the right to cancel the order automatically, or to deliver to that address only against prepayment (bank transfer).
If ordered products run out of stock, we will inform you. In case of high demand some products may be temporarily unavailable, so the ordered items may be sent in several parcels. In that case we agree the delivery with you before dispatch.
When receiving the parcel, please check that it is intact in the presence of the courier. If the parcel is damaged and no damage report is attached, please do not accept it!

Personal collection

You can also collect your order in person at the G-Online brand store. In this case there is no delivery fee. You can pay in cash or by bank card. As our store has no central warehouse, every order has to be delivered to the store, so please wait for our e-mail notification before coming to collect it. If you arrive before the notification, unfortunately the parcel cannot be handed over yet. Store address: 1061 Budapest, Andrássy út 39.

Delivery time

Products are dispatched within 1-3 working days of receiving the order. For products not in stock, we inform the customer about the expected dispatch date.
Delivery generally takes 2-3 working days from processing the order.
You can also collect the ordered products in person.
Store address: 1061 Budapest, Andrássy út 39.

Delivery fee

The delivery fee is paid by the customer.

Home delivery by DPD courier anywhere in Hungary: 1899 HUF (the same fee throughout Hungary, regardless of the weight of the products).

Home delivery by MPL courier anywhere in Hungary: 2090 HUF (the same fee throughout Hungary, regardless of the weight of the products).